![]() On November 3, 2022, the patient disputed the balance stating they were not sure where the $568.98 adjustment originated. On October 14, 2022, the billing department noted there was no denial from insurance. Per the review, there was no remit on file, but they clarified the patient’s balance was $1481.08. On October 8, 2022, the patient emailed this same concern to customer service and an agent submitted a request for the billing department to review the balance adjustment. The agent advised the patient to follow-up with their insurance. The patient stated the balance was $1895.36 and was adjusted to $2265.79, a difference of $568.98. On July 5, 2022, the patient called customer service because they received an email about the adjustment of the balance. ******** I have outlined below findings from the review of the account: I sincerely apologize for any frustration or confusion this has caused Ms. ![]() I have had an opportunity to partner with Patient Accounting, R1, who has reviewed the account in full. The representative that I spoke with today stated that they do not have a copy of my EOBs on file." I have contacted the hospital through their customer service email service and I have not received any reply. It has been fourteen+ business days and this has not been removed. I have asked for it to be removed from my account, and they said they would escalate this and remove it from the account within 10 business days. The employees in the finance department are telling me that they cannot find the reason for the cost but I still have to pay it. I have not received denials from my insurance company, I have checked for updated EOBs and there is no verification of this charge. I have received a new charge of $568.98 added to my bill and Ascension cannot verify why this charge has been added to my account. I have made payments monthly and punctually. "I am utilizing a payment plan through the hospital to pay off the hospital bill incurred with the delivery of my son two years ago. The outline of this concern is as follows: I am writing in response to the BBB letter dated Novemaddressed to **** ******** The letter is in regards to patient ********* *******.
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